Track, Fix and Manage

What is Monitor, Repair & Manage?

This is bluesource’s all encompassing support offering to analyse the health of your messaging and information infrastructures. It combines this with proactive incident resolution to reduce risk of outage and optimising the performance of your systems.

Offering a 99.9% Service Availability, a highly skilled support team, dedicated Service Delivery Manager and a customer service portal for incident logging and tracking.

Why you need it?

Monitor, Repair & Manage takes the identification and resolution of incidents out of your hands, so that you can focus on your core business. By constantly monitoring your systems, identifying and resolving issues, on a 24/7/365 basis, you can be sure that your systems are running optimally, all day, every day.

 

Talk to us about your Monitoring needs

All inclusive system care and optimisation

You get everything that’s included in Monitor and Monitor & Repair, plus a whole heap more

A dedicated SDM

You’ll get your very own service delivery manager who’ll be your right hand man when it comes to ensuring your services and infrastructures are running at their peak

Constant analysis

Your SDM will constantly be looking at and analysing the performance of your systems and implementing way to avoid future incidents and lags in output

99.9% up time

We guarantee a service offering of 99.9% availability, if we don’t hit that number, we’ll refund the difference.

How it works